30-Day Return Policy
Not satisfied for any reason? We have a hassle-free 30-day return policy.
Return & Cancellation Policy
Clearwire offers a 14-day return policy on equipment and services purchased and activated. If for any reason you are not completely satisfied with your service or equipment, then you may cancel within 14 days of signing up for the service -- by calling customer service at 1-888-888-3113 without incurring an Early Termination Fee or a restocking fee (as applicable). However, you will be responsible for payment of (a) a pro-rated portion of your monthly service fee and (b) any and all other charges, fees, and taxes that you may incur during the return period through the date of cancellation.
Within 30 days after cancelling service under our return policy, you must return -- in undamaged condition and good working order -- any equipment you purchased or leased from us, in order to receive a refund on purchased equipment, or to avoid incurring a non-return fee on leased equipment, all as outlined more fully in our Terms of Service.
Should you decide to cancel service more than 14 days after you initially signed up for service, or should your service be terminated by Clearwire for violation by you of our Terms of Service (or of any other agreement between you and Clearwire), then as explained more fully in our Terms of Service, you will remain subject to any Early Termination Fee or restocking fee that may be part of your service plan.
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